August 16, 2018

The Improvement Service signs new contract with TCS to deliver further digital transformation to Scottish households

  • Tata Consultancy Services will continue to enhance and deliver the award-winning digital platform, “myaccount”, to improve online access to healthcare, quality of life and opportunities for Scottish communities
  • New contract awarded after TCS delivered unrivalled customer satisfaction in excess of 99 percent under the earlier 5-year contract

EDINBURGH | MUMBAI: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) a leading global IT services, consulting and business solutions organisation, has been awarded a new contract by the Improvement Service, the national organisation for improving local government services and digital transformation in Scotland.

Following the completion of a successful, initial five-year contract, which achieved an unrivalled customer satisfaction in excess of 99 percent, TCS has signed a new, expanded contract. TCS will continue to deliver a digital platform for the award-winning authentication “myaccount” service and its broader portfolio, providing Scottish households with beneficial online public services.

Selected as the Improvement Services’ technology partner for its core applications and services, TCS will focus on delivering the latest technologies to achieve digital transformation for communities across Scotland. At the core of this solution is TCS’ DigiGov accelerator framework that uses TCS’ Rapid Transformation Methodology and provides reusable components that can be quickly integrated to transform traditional physical/manual services to smart, innovative IT-enabled service delivery. TCS will also act as a managing agent for other third-party solution providers that deliver IT applications and services on behalf of the Improvement Service, integrating their solutions with its core DigiGov framework.

Sarah Gadsden, Improvement Service interim chief executive, said, “In this highly connected and collaborative digital society, it is important for the IS to keep up with the rate of change and continue to help councils and their partners improve the health, quality of life and opportunities of all people in Scotland. After a successful five-year partnership with TCS, I’m delighted IS will continue its digital transformation journey and further expand the digital services on offer in Scotland, while benefiting from examples of good practice and innovation across TCS’ global customer base.”

Gopalan Rajagopalan, head of Scotland, TCS, said: “The Improvement Service and TCS have enjoyed a very fruitful, award-winning partnership since 2013, which has seen unrivalled customer satisfaction in excess of 99%. With this new contract, TCS will continue to turn concepts into reality and collaborate with The Improvement Service and its partners to deliver true digital transformation and online services for the benefit of Scottish citizens.”

“myaccount”, funded by the Scottish government , provides a simple and secure way of accessing a range of public services through one platform, which is used widely across almost all of Scotland’s 32 councils. In addition, the platform will provide Scottish households with access to new services like the “Parents Portal”, an online channel aimed at replacing the traditional ‘schoolbag run’ with direct digital communications. The “Parents Portal” will allow busy parents of school-age children to view information, update details and transact securely at a time that best suits them.

The Improvement Service will continue, as before, to support improvements in how Scottish households engage with the health services, including initiatives such as “My Diabetes My Way”, an interactive NHS Scotland website supported by “myaccount”, which provides information and support to patients with diabetes.