January 15, 2018
TCS selected as principal technology partner by Marks & Spencer in their digital-first retail transformation
Partnership to help drive agility, intelligence and innovation to transform the retailer’s business customer experience and drive growth
LONDON | MUMBAI: Tata Consultancy Services (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organisation, today announced an expanded strategic technology partnership with Marks and Spencer plc to enable the iconic retailer to become a digital-first business.
As part of Marks and Spencer’s five-year plan to transform its business, the retailer aims to make its technology function deliver more commercial opportunities. TCS will be Marks and Spencer’s principal technology partner and help drive agility, intelligence, innovation and efficiency to transform the retailer’s customer experience and drive growth of Marks and Spencer’s business. TCS will transition Marks and Spencer to a new Technology Operating Model, which embraces the agile mind-set to transform business and IT strategy, aligned with rapid technology innovation to meet fast changing business priorities.
Steve Rowe, CEO, Marks and Spencer, said, “This new partnership will bring the best of TCS capabilities to Marks and Spencer. We will join our expertise to unlock the potential for technology to drive our digital-first transformation and accelerate growth of our business. Through our Technology Transformation Programme, our business will be faster, simpler and more focused on achieving a seamless customer experience.”
Rajesh Gopinathan, CEO and managing director, TCS, commented, “Our long standing partnership with Marks and Spencer has helped to build a strong contextual knowledge of their business. This is coupled with our deep domain expertise, positioning TCS to be the principal technology partner to Marks and Spencer. TCS will help the customer adopt a digital-first mind-set to win new customers and create growth at accelerated pace. We look forward to working even more closely with Marks and Spencer as they embark on this transformation of their business.”