September 04, 2018

TCS named a leader in cognitive IT infrastructure management services by NelsonHall

Tata Consultancy Services’ investments in cognitive intelligence and machine learning and CoEs for ignio™, bots / chatbots and cognitive assistants cited as key strengths

LONDON | MUMBAI: Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organisation, has been recognised as a leader in the NelsonHall NEAT Evaluation for Cognitive IT Infrastructure Management Services.1

The strengths highlighted in the report include TCS’s broad mix of geographic and industry customers, investments in cognitive intelligence and machine learning, its enterprise intelligent automation unit that drives automation, and CoEs for ignio™, machine learning, bots / chatbots and cognitive assistants.

“In a Business 4.0™ world, enterprises are looking for digital enablement rather than cost efficiency from their IT Infrastructure. Cognitive IT infrastructure management services help enterprises build agile, flexible and self-healing infrastructure that is key to successful digital transformation,” said Krishna Mohan, head, IT infrastructure services, and deputy head, cognitive business operations, TCS. “Our leadership position in this area is a validation of our strategy, early investments in cognitive-powered products and ability to enable digital transformation for our customers.”

Having pioneered the industrialised model of IT services delivery, leveraging high levels of automation, TCS is now at the vanguard of unleashing the next wave of productivity gains with its Machine First Delivery Model (MFDM™) that enhances customer experience by automating end-to-end services with artificial intelligence and machine learning.

In addition to partnering with leading automation product vendors for automating parts of the customer’s process chain, TCS deploys its own cognitive automation platform ignio™ to transform customers’ diverse and complex IT infrastructure landscapes into highly-resilient, self-healing stacks. ignio™ is available in three variants, covering the following areas:

  • IT operations – Scans business applications and underlying infrastructure to identify the root cause of a problem, and performs autonomous remedial actions.
  • Batch management – Provides risk assessment with recommended preventive actions to improve stability, reduces SLA violations, predicts future batch job impacts with over 90 percent accuracy and minimises the time needed for planning and operational activities.
  • SAP operations – Provides full functional and technical relationship mapping, rectifies typical business errors and prevents compliance issues. It builds a blueprint that binds together knowledge from the various SAP modules, establishing important intelligence that allows it to rapidly identify and address potential issues.

Mobitio™, TCS’s proprietary enterprise mobility platform, is powered by intelligent automation and real-time analytics to provide real-time IT support (anywhere, anytime and on any device) with minimum human intervention. This platform-led service can be adopted across multiple channels and integrated across native and hybrid platforms. Its features include location-aware services and NLP-based virtual assistance.

John Laherty, senior IT services research analyst with NelsonHall, said: “Supported by intelligent automation, AI, analytics and machine learning, cognitive IT infrastructure management services are facilitating the transition to next-generation IT infrastructure and workplace services. With its proprietary products, commitment to automation, and wide experience with customers across industries and geographies, TCS was identified as a leader in cognitive IT infrastructure transformations.”

“TCS is one of the early movers in the space of cognitive IT infrastructure services. Our investments in products such as ignio™ and Mobitio, combined with our MFDM approach and Business 4.0 framework, give us a very differentiated positioning in the infrastructure transformation opportunity,” added Mr Mohan.

1 NelsonHall NEAT: Cognitive IT Infrastructure Management Services, John Laherty, NelsonHall, May 2018